After reading this book, I really sympathize with the hotel worker who has the late shift. The customer service and hospitality industry is a thankless and unappreciated industry. I wish so many people could trade places with many of these workers because at the end of the day, they are people who have families and should be treated with respect and kindness.
I couldn't believe many of the situations that I read about in this book. It was really fascinating getting the perspective from the worker. So many times you see people complain about the littlest things but people can really be overboard and take things to an unnecessary level. I couldn't help to laugh and shake my head many times because you just can't believe that people act like this but they do. This was a fun, quick read that really makes you wander what people are thinking.
What I really liked about this book is not only the interesting behind the scene perspective but the worker that is chronicling her experience is a little person. What I thought was nice about her perspective is in many circumstances she wasn't taken seriously because of her size but put in some challenging situations she stood tall and held her own. What was also a really nice touch is that after each situation, she had a great positive takeway that showed the bright side of things. I thought this was fun and if you want to get peek into the behind scenes, check it out.